The enquiry at 11pm shouldn’t wait until 9am.
People scroll and book when the clinic is closed, late at night, on weekends, from a different time zone. About 40% of med spa leads arrive after 6pm, and the first business to reply wins roughly 78% of the time. Reva answers every after-hours enquiry in under 60 seconds, so the booking is yours by morning instead of gone.
Your busiest hours are when you’re closed
The Instagram DM at 10:40pm. The form filled out on a Sunday. The message from someone who saw your work and wants Botox before a wedding. These arrive after the front desk has gone home, and they don’t wait politely. If no one answers, they message the next clinic.
By the time your team reads it at 9am, the person has often already booked with whoever replied first the night before. The lead wasn’t bad. It just went cold while you slept.
A 24/7 answering service that actually books
Reva is a round-the-clock answering service and 24/7 lead response for your med spa in one. Every call, text, and Instagram message gets a real reply within a minute. 2am, Sunday, holiday, it doesn’t matter. It greets them, answers the common questions, and books the consult straight into your calendar while they’re still interested, so you stop losing leads after hours.
- Covers nights, weekends, and holidays with no gaps.
- Handles calls, texts, web forms, and Instagram DMs in one place.
- Books directly into Boulevard, Vagaro, Mindbody, Aesthetic Record, or Zenoti.
- Passes anything clinical or unusual to your team with the full thread.
Every hour of delay is a colder lead
A reply in a minute feels like great service. A reply in eleven hours feels like an afterthought. Same lead, very different outcome. Reva keeps the response instant so a late-night enquiry turns into a morning appointment, not a missed one. A phone that rings out during the day is the same problem. Our missed call text-back page covers that.
Set up and run for you
There’s nothing for your team to monitor overnight. We build it to your brand and voice, connect your channels, and run it. You wake up to consults already booked. Curious what your after-hours leaks add up to? Try the revenue calculator or book a demo.
Stop losing the 11pm enquiry to a faster reply.
A 15-minute demo, built on your clinic. See exactly what after hours is costing you.