Never lose another patient to a missed call.
When your front desk is with a patient, on the other line, or closed, the call goes unanswered, and about 85% of those callers never call back. Reva texts every missed caller back within seconds, books the consult, and keeps the patient who would have gone to the spa down the road.
A missed call is a patient walking out the door
A ringing phone that no one picks up doesn’t feel like a loss. There’s no voicemail, no note, no number to call. But the person on the other end had money to spend and a treatment in mind. Most of them won’t try twice. They’ll search again, tap the next result, and book with whoever answers.
For a busy med spa, that happens quietly all day: during treatments, over lunch, whenever the front desk is overwhelmed. Each one is a consult you paid to generate and then never got to have. Missed calls cost real revenue that never shows up on a report.
It comes down to speed to lead. The med spa that answers first usually wins, and a lead that ghosts you after one unanswered ring was never really lost to a competitor’s marketing, just to their faster reply.
How the text-back works
The moment a call goes unanswered, Reva sends a warm, on-brand text from your number: a real greeting, a quick question about what they’re looking for, and an offer to book. It reads like your best front-desk person, not a robot. Most people reply in seconds, because a text is easier than calling back.
- Every missed call gets a text in seconds, 24/7, including nights and weekends.
- It answers the common questions, then books the consult straight into your calendar.
- Anything it can’t handle is handed to your team with the full conversation.
- Works with the phone number and booking system you already use.
After hours is where most of it happens
Roughly 40% of enquiries arrive after 6pm, when the front desk is gone for the day. Those calls used to sit until morning. Now they get an instant text back, so the person who was ready to book at 9pm doesn’t wake up already booked somewhere else. If most of your leaks are after hours, our after-hours answering page goes deeper.
Done for you, not another tool
You don’t install anything or train your staff. We set the tone, connect your phone and calendar, and run it. You just start seeing consults on the books that used to ring out. Want the number for your own spa? The missed revenue calculator gives you a quick estimate, and a 15-minute demo makes it exact.
See every missed call turn into a text back.
A 15-minute demo, built on your clinic. If it isn't obviously worth it, you've lost nothing.